Run and protect
Managed IT
We take responsibility for keeping your technology working. Your people get one team to call, critical problems are caught around the clock, and everything we manage is documented.
What you get
One accountable team
Users, devices, servers, network equipment and vendors are coordinated by one team, so problems stop bouncing between providers.
Critical problems caught early
Monitoring runs 24/7. Critical alerts are triaged and escalated as they happen, not discovered the next morning.
Nothing lives in one person's head
Your environment, assets and changes are documented, so the knowledge stays with your business.
What is included
Routine after-hours requests, onsite visits and one-time work such as migrations, upgrades or office moves are quoted separately, so you always know what your agreement covers.
- 24/7 monitoring, with triage and escalation of critical alerts
- Remote help desk for your users, Monday to Friday, 7 a.m. to 6 p.m. Pacific
- Workstation management, health monitoring, and patching for Windows and common business applications
- Monitoring and routine management of servers, firewalls, switches and Wi-Fi
- Servers in your office, virtual servers and cloud servers, on Windows or Linux
- Microsoft 365 and identity administration, including new hires, changes and departures
- Secure departures: access removed, company devices wiped and email archived, with a checklist on record
- Ticketing, environment documentation and an asset register
- Coordination with your software, internet and hardware vendors
- Service reports and technology planning reviews. How often depends on the scope of your agreement.
Also available
Added when your risk or scope calls for it.
- Mobile device management for company phones and tablets: enrollment, apps, security policies and remote wipe
- Setup, migration and management of Microsoft Azure servers and cloud-hosted virtual desktops, including cost monitoring, backup and recovery, and connections to servers in your office
- Server replacement and moves to a new virtualization platform
- Office moves, expansions and new locations, and bringing new sites onto your standard
- Onsite visits for hardware repair, cabling, printers, new workstations, office changes and emergencies
Talk to us about your IT
Tell us what you run today and what is getting in the way. We will get back to you about how we can help.